- Safaricom way i:e Speed, Simplicity and Trust
- Call quality
- Customer fulfillment and conversion both in sales, follow ups and connection
- Number of daily calls made
- Daily, weekly, monthly and other assigned reports
- Capture feedback of customers and competitor
- Resolution at first hand contact (Provide 1st call resolution)
- Capture feedback on customer experience (Clarity and relevance escalations)
- Ambassador i: e Active participation in activities that promote brand affinity
- Find a way-innovation, come up with a project that has an impact
- Key performance indicators
- Achieve sales target month on month
- Achieve average call rate
- Achieve average conversion rate of total leads allocated
- 100% reporting
- Email to:
info@firlcom.com
